Privacy Policy

1. Introduction

Integrity Concrete Coatings ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website integrityconcretecoatings.com, use our services, or interact with us.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the website or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate for our services
• Contact us through our website forms, email, or phone
• Subscribe to our newsletter or marketing communications
• Schedule a consultation or service appointment
• Leave a review or testimonial

The personal information we collect may include:

• Name and contact information (email address, phone number, mailing address)
• Property address and service location details
• Project details and service requirements
• Payment information (processed through secure third-party payment processors)
• Any other information you choose to provide

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website or source
• Click patterns and navigation paths

This information is collected through cookies, web beacons, and similar tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide Services: To process your quote requests, schedule appointments, and deliver our concrete coating services
• Communication: To respond to your inquiries, send confirmations, and provide customer support
• Marketing: To send you promotional materials, newsletters, and information about our services (you can opt-out at any time)
• Improve Our Website: To analyze website usage and improve user experience
• Business Operations: To maintain records, conduct internal research, and improve our services
• Legal Compliance: To comply with applicable laws, regulations, and legal processes
• Safety and Security: To protect against fraud, unauthorized access, and other illegal activities

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or providing services (e.g., payment processors, email service providers)
• Business Transfers: In connection with a merger, sale, or acquisition of all or part of our business
• Legal Requirements: When required by law, subpoena, or legal process, or to protect our rights and safety
• With Your Consent: When you have given us explicit permission to share your information

All third-party service providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Deliver relevant advertising and marketing content

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

We may use third-party analytics services such as Google Analytics to help us understand website usage patterns.

6. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms, review sites, or partner businesses). We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

7. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage of physical and electronic records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, commonly used format
• Restriction: Request restriction of processing in certain circumstances

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

10. Children's Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and disclose
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, please contact us at the information provided below.

12. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this privacy policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:

14. Consent

By using our website and services, you consent to the collection, use, and disclosure of your information as described in this privacy policy.